WordPress Support Engineer

We’re looking for a Technical Support Engineer who enjoys solving WordPress problems and helping customers succeed with their websites.

If you have strong WordPress knowledge and like working with people to resolve technical challenges, this role could be a great fit. You’ll be helping website owners, agencies, and businesses get the most out of their hosting experience.

As part of our support team, you’ll provide technical assistance to HostWP.io customers, helping them overcome obstacles and keep their WordPress sites running smoothly.

• Provide technical support to customers via email, live chat, and tickets regarding our hosting and WordPress-related inquiries.
• Diagnose and resolve technical issues while delivering a positive customer support experience.
• Collaborate with the in-house team to escalate complex problems and provide timely updates to customers.
• Document support processes, common inquiries, and solutions to contribute to our knowledgebase and improve efficiency.
• Perform thorough testing and debugging to identify the root cause of issues reported by customers.
• Assist in testing new WordPress features, updates, and patches before release.
• Proactively identify opportunities for support process improvements and provide suggestions to enhance the overall user experience.

• 1-3 years of experience in technical support, preferably in a WordPress-focused environment.
• Excellent knowledge of WordPress and hosting, including themes, plugins, troubleshooting and core functionality.
• Proficiency in HTML, CSS, and basic PHP to address customization-related queries.
• Experience of working with cPanel and Linux.
• Strong troubleshooting and problem-solving skills with the ability to think analytically.
• Outstanding communication skills, both written and verbal, to effectively interact with users of varying technical backgrounds.
• Patience and empathy when dealing with customer issues, ensuring a positive support experience.
• Ability to work collaboratively in a team environment, engaging with developers and other support team members to resolve complex issues.

• A competitive salary.
• Work with a dynamic startup at the forefront of WordPress technologies.
• Opportunity to interact with a global customer base and contribute to their success.
• Professional development opportunities to enhance your technical skills and knowledge of WordPress.
• A collaborative and inclusive work environment that fosters creativity and personal growth.

• Fill out the application form below.
• Expect an email from our team regarding the next steps.
• Schedule an interview with our co-founders or hiring managers to discuss your experience and technical competency.
• Complete a technical assessment to demonstrate your problem-solving abilities.
• If selected, we will send you an offer letter via email.

HostWP.io values customer support and strives to provide exceptional technical support that goes the extra mile.